Communications Training
Do any of these remind you of your organisation?
• Lots of misunderstandings in the office
• Instructions not being acted on as you require
• Levels of customer service below your expectations
• Lack of confidence in communicating with others in meetings
With top interpersonal skills, you will find that agreement comes faster in meetings and negotiations because your staff will listen to what people are saying and present the case in a way that would be better understood. They will be able to give clearer instructions and improved customer service. Their new knowledge will also enable them to present information more effectively.
The initial Interpersonal Communications course takes three full days. It will cover active listening; non-verbal communication; empathy; matching, pacing and leading; interpretation of expressions and language; and speaking and presentation skills. The course, which can be personalised to your needs, is taught largely by exercises in groups, so that participants will know that they can use the techniques. The e-coached Certificate in Interpersonal Communications will be awarded on successful completion of the sessions.
The cost of the Certificate course (for about 12 participants) will be £1000 plus VAT and expenses.